An interactive voice response is a technology that allows computing machines to communicate with people through voice recognition or keypad input, IVR systems also lessen the number of unhappy customers because of bad customer service.
Customers can also give a missed call to a particular number that you list on an advertisement. This is usually in order to generate a particular response, such as signing up for a feature, or opting out of one respond accordingly.
A virtual agent guides to make the entire concept of the computerized response instead of the popular philosophy of making it impersonal. Your entire call conversion are automatically recorded into our cloud based IVR system.
Get Virtual Number with integrated IVR + Call forwarding to your personal mobile or landline numbers.
Automated voice menu guide's caller to correct department by linking dial digits with extension codes.
Pleasant melody replacing silence or phone tons during waiting period for call answer from end receipent.
We built Custom IVR Call flow as per your business requirment.
Start playing company's welcome greeting message when caller calls to IVR number.
You get ability to blacklist caller number anytime.
Function permitting to observe information concerning call logs (length, date & time, caller number, recording).
You can define rule for forwarding calls according to date, time or any other conditions or parameters.
Recorded voice messages from subscribers whose calls you missed will be saved to your email.
Our Multiple Channel option also ensures you only pay for those services you want and need. Multi Channel mixes of options so we can focus our services exactly where your clients prefer to communicate with you. Use Multiple Channel is to send incoming calls to phones or external phone numbers. Multiple phones in simultaneous or sequential order, Set the length of time and also use phone rings before calls forward to the next phone.
Our E-mail Solutions range from a simple response by way of a fully customized response, addressing your customer’s every need. E-mail is the most effective advertising form on the Internet. we can address any service concern your customers have via email the same way we can via telephone. This platform looks for multiple routes in an automated and optimized way to ensure faster delivery of messages to your Customers.
The business can also set welcome note, giving the customer a positive impression on the company. This greeting can be customized with dynamic information, including the name of the customers. The IVR system gives varied options and freedom to allow the business to customize the system based on their needs and the requirements of the customers. The Customized Time system saves the time of customer as well as business concerned.
Call recording is one such siloed application which is now being cohesively used with the IVR solution. The importance of this feature in the IVR solution is indispensable in today’s customer service scenario. Also recording your calls for training and quality purposes, this feature can also prove to be of enormous value in your everyday customer handling. As a result, one comprehensive solution to deliver an all-in-one IVR solution to the customers.
Multi Level IVR helps you provide services on a global platform in different languages. It is an increasingly globalized economy, companies need new ways to communicate with partners, customers, and employees quickly and effectively. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.
An IVR WebHook allows the transfer of data from a phone call to a web server. It can pass along the answers to any non-recorded IVR questions as well as information such as the caller ID, timestamp, the number dialed and more. API is an open interface that allows you to connect third-party solutions, products and services. We followed international standard requirements with a specific focus on security, scalability and ease of operations.
Configure your Online IVR in just 60 Minutes With Toll Free number.
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